We are continuing to investigate the intermittent disruption affecting the Engage Workflow platform. Some users may still see increased latency, or messages saying their request could not be processed. Our technical teams are working closely with our vendor to identify and fix the underlying cause. If you are affected, please retry your request after a short interval, as service may still be intermittent. We will send further updates as progress is made, and we will confirm once service has been fully restored. We apologise again for the inconvenience and thank you for your continued patience.
Posted Oct 15, 2026 - 17:48 EDT
Investigating
Some clients may be experiencing interruptions to the Engage Workflow platform. Affected users may see increased latency, or messages advising that their request could not be processed.
We are actively investigating and working to identify the cause. Our technical teams have been engaged and are focused on restoring normal service as soon as possible.
If you are affected, there is no action required from you at this time. We recommend retrying your request after a short interval, as service may be intermittent.
We will provide further updates as appropriate, and we will confirm once service has been fully restored.
We apologise for the inconvenience this may cause and appreciate your patience.
Posted Oct 15, 2026 - 11:26 EDT
This incident affects: ENGAGE Application, Engage Portal (URL: wl-engage.com/Portal) (Service Portal), Insights (URL: wl-engage.com/Dashboard) (Dashboard), and Engage Production (URL: wl-engage.com/Production) (Production).