Monitoring - Work has been conducted by our vendor to address the latency and errors while processing notifications. We are continuing to monitor the platform for several hours to ensure full platform stability.
Should you experience any issues during this monitoring period, please raise a support ticket.
Oct 15, 2026 - 22:46 EDT
Should you experience any issues during this monitoring period, please raise a support ticket.
Oct 15, 2026 - 22:46 EDT
Update - We are continuing to investigate the intermittent disruption affecting the Engage Workflow platform. Some users may still see increased latency, or messages saying their request could not be processed.
Our technical teams are working closely with our vendor to identify and fix the underlying cause.
If you are affected, please retry your request after a short interval, as service may still be intermittent.
We will send further updates as progress is made, and we will confirm once service has been fully restored.
We apologise again for the inconvenience and thank you for your continued patience.
Oct 15, 2026 - 17:48 EDT
Our technical teams are working closely with our vendor to identify and fix the underlying cause.
If you are affected, please retry your request after a short interval, as service may still be intermittent.
We will send further updates as progress is made, and we will confirm once service has been fully restored.
We apologise again for the inconvenience and thank you for your continued patience.
Oct 15, 2026 - 17:48 EDT
Investigating - Some clients may be experiencing interruptions to the Engage Workflow platform. Affected users may see increased latency, or messages advising that their request could not be processed.
We are actively investigating and working to identify the cause. Our technical teams have been engaged and are focused on restoring normal service as soon as possible.
If you are affected, there is no action required from you at this time. We recommend retrying your request after a short interval, as service may be intermittent.
We will provide further updates as appropriate, and we will confirm once service has been fully restored.
We apologise for the inconvenience this may cause and appreciate your patience.
Oct 15, 2026 - 11:26 EDT
We are actively investigating and working to identify the cause. Our technical teams have been engaged and are focused on restoring normal service as soon as possible.
If you are affected, there is no action required from you at this time. We recommend retrying your request after a short interval, as service may be intermittent.
We will provide further updates as appropriate, and we will confirm once service has been fully restored.
We apologise for the inconvenience this may cause and appreciate your patience.
Oct 15, 2026 - 11:26 EDT
About This Site
Welcome to the Williams Lea ENGAGE status page. Our team always has a watchful eye on the platform and its related services. Any interruptions to regular service will be posted here. If you have issues connecting to ENGAGE and do not see a note here, please notify our technical team.
ENGAGE Application
Operational
ENGAGE Support Portal
Operational
ENGAGE Analytics
Operational
Engage Portal (URL: wl-engage.com/Portal)
Operational
Service Portal
Operational
Analytics
Operational
Insights (URL: wl-engage.com/Dashboard)
Operational
Dashboard
Operational
Engage Production (URL: wl-engage.com/Production)
Operational
API
Operational
Production
Operational
Quality Assurance
Operational
Digital Mail (URL: dm.wl-engage.com, mh.wl-engage.com)
Operational
Mail Hub
Operational
Service Portal
Operational
Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.