All Systems Operational

About This Site

Welcome to the Williams Lea ENGAGE status page. Our team always has a watchful eye on the platform and its related services. Any interruptions to regular service will be posted here. If you have issues connecting to ENGAGE and do not see a note here, please notify our technical team.

Raise a support request

Uptime over the past 90 days. View historical uptime.
ENGAGE Application Operational
90 days ago
100.0 % uptime
Today
ENGAGE Support Portal Operational
90 days ago
99.25 % uptime
Today
ENGAGE Analytics Operational
90 days ago
100.0 % uptime
Today
Engage Portal (URL: wl-engage.com/Portal) Operational
90 days ago
100.0 % uptime
Today
Service Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Insights (URL: wl-engage.com/Dashboard) Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Engage Production (URL: wl-engage.com/Production) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Production Operational
90 days ago
100.0 % uptime
Today
Quality Assurance Operational
90 days ago
100.0 % uptime
Today
Digital Mail (URL: dm.wl-engage.com, mh.wl-engage.com) Operational
90 days ago
100.0 % uptime
Today
Mail Hub Operational
90 days ago
100.0 % uptime
Today
Service Portal Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 19, 2026

No incidents reported today.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
ENGAGE will be OUT OF SERVICE on Sunday (March 15)
Completed - We are pleased to confirm that Engage is now available for use.

Following the final testing phase, our technical teams have verified that all systems are stable and performing as expected. You may now resume normal operations and begin processing your queues.

We sincerely apologize for the delay and the impact this had on your workflow and SLA targets. We appreciate your patience and resilience while we worked to ensure a stable environment.
Mar 15, 13:02 EDT
Update - We appreciate your continued partnership as we finalise the latest updates to the Engage platform.
Our technical teams are currently in the final stages of the deployment process. While the implementation phase has extended beyond the initial timeline, this additional time is being utilized to ensure the platform meets our rigorous standards for performance and reliability.

We value your patience while we refine these features to better serve your business needs. A follow-up notification will be sent as soon as the system is fully operational and ready for use.
Mar 15, 08:57 EDT
Update - The scheduled planned maintenance activities is still in progress and will continue for a further 2 hour. The Engage platform will be available from 13:00 UTC.

We apologize for any inconvenience this may cause
Mar 15, 07:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled - REMINDER: ENGAGE will be OUT OF SERVICE on Sunday (March 15)

We wish to remind you that the ENGAGE platform will be inaccessible on Sunday, March 15.

The platform will be temporarily offline for 4 hours for vital preventative maintenance work, crucial for ensuring the platform’s operational stability.

While we make every effort to avoid system downtime, there are times when the type of work being undertaken cannot be completed without putting the ENGAGE platform temporarily out of service.

ENGAGE will be INACCESSIBLE during the following hours (duration: 4 hours):

Sunday, March 15

Time Zone: From: Date: Until: Date:
United States (PDT) 12.00 am March 15 4.00 am March 15
United States (CDT) 2.00 am March 15 6.00 am March 15
United States (EDT) 3.00 am March 15 7.00 am March 15
United Kingdom (GMT) 7.00 am March 15 11.00 am March 15
India (IST) 12.30 pm March 15 4.30 pm March 15
Hong Kong (HKT) 3.00 pm March 15 7.00 pm March 15
Australia (AEST) 6.00 pm March 15 10.00 pm March 15




Maintenance Sundays when ENGAGE will remain ACCESSIBLE (duration: 7 hours)

Maintenance occurs every Sunday throughout 2026. ENGAGE will remain accessible during maintenance. On these Sundays, the works are permanently scheduled to take place at UK Time 4.00 am – 11.00 am. Between these hours, users may experience slight delays in the platform’s responsiveness.

The schedule for all ENGAGE Maintenance Sundays can be found via the ENGAGE link on Front Door’s Technology Page, and also via the ENGAGE Status Page: https://status.wl-engage.com.

Managers: Please encourage your teams to subscribe to the ENGAGE Status Page: https://status.wl-engage.com for access to critical ENGAGE announcements as they are posted. Instructions for subscribing are available HERE.

Any subsequent issues?

Should you experience any issues following scheduled maintenance work, please raise a ticket via the

ENGAGE Support Portal or by emailing EngageSupport@williamslea.com.



We appreciate your support.
Mar 4, 06:50 EST
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

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