Engage - Platform Degradation
Investigating - Some clients may be experiencing intermittent disruption to the Engage Workflow platform. Affected users may notice slower response times, or see a message saying their request could not be processed.

We are aware of an intermittent issue affecting our application, and our technical teams are actively investigating the cause. Restoring full service as quickly as possible is our top priority.
You don’t need to do anything at this time. If you run into a problem, please wait a few moments and try again, because the service may be available intermittently.

We apologise for any inconvenience and will provide further updates as soon as more information is available
Oct 27, 2026 - 17:33 EDT

About This Site

Welcome to the Williams Lea ENGAGE status page. Our team always has a watchful eye on the platform and its related services. Any interruptions to regular service will be posted here. If you have issues connecting to ENGAGE and do not see a note here, please notify our technical team.

Raise a support request

Uptime over the past 90 days. View historical uptime.
ENGAGE Application Degraded Performance
ENGAGE Support Portal Degraded Performance
ENGAGE Analytics Degraded Performance
Engage Portal (URL: wl-engage.com/Portal) Degraded Performance
Service Portal Degraded Performance
Analytics Degraded Performance
Insights (URL: wl-engage.com/Dashboard) Operational
Dashboard Operational
Engage Production (URL: wl-engage.com/Production) Degraded Performance
API Operational
Production Degraded Performance
Quality Assurance Operational
Digital Mail (URL: dm.wl-engage.com, mh.wl-engage.com) Operational
Mail Hub Operational
Service Portal Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Unresolved incident: Engage - Platform Degradation.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

ENGAGE Analytics currently unavailable
Resolved - The issue has now been resolved by the vendor and access is restored to ENGAGE Analytics.
Oct 19, 15:22 EDT
Investigating - Due to a vendor service outage, data analytics from our Engage platform are currently unavailable. We are working closely with the vendor to restore services as promptly as possible.

We will provide further updates as appropriate, and we will confirm once service has been fully restored.

We apologise for the inconvenience this may cause and appreciate your patience.
Oct 19, 12:53 EDT
Engage - Platform Degradation
Resolved - We are writing to confirm that the issue reported on Thursday has now been resolved.

Since the issue was addressed, our technical team has continued to monitor the platform throughout the weekend. Based on our monitoring, we have observed no further service degradation or recurrence of the issue, and the platform has remained stable.

We will continue to monitor the platform to ensure ongoing service stability and reliability.

We apologise for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.
Oct 19, 08:07 EDT
Monitoring - Work has been conducted by our vendor to address the latency and errors while processing notifications. We are continuing to monitor the platform for several hours to ensure full platform stability.

Should you experience any issues during this monitoring period, please raise a support ticket.
Oct 15, 22:46 EDT
Update - We are continuing to investigate the intermittent disruption affecting the Engage Workflow platform. Some users may still see increased latency, or messages saying their request could not be processed.
Our technical teams are working closely with our vendor to identify and fix the underlying cause.
If you are affected, please retry your request after a short interval, as service may still be intermittent.
We will send further updates as progress is made, and we will confirm once service has been fully restored.
We apologise again for the inconvenience and thank you for your continued patience.
Oct 15, 17:48 EDT
Investigating - Some clients may be experiencing interruptions to the Engage Workflow platform. Affected users may see increased latency, or messages advising that their request could not be processed.

We are actively investigating and working to identify the cause. Our technical teams have been engaged and are focused on restoring normal service as soon as possible.

If you are affected, there is no action required from you at this time. We recommend retrying your request after a short interval, as service may be intermittent.

We will provide further updates as appropriate, and we will confirm once service has been fully restored.

We apologise for the inconvenience this may cause and appreciate your patience.
Oct 15, 11:26 EDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Oct 14, 2026

No incidents reported.

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